STORE POLICY
ORDERS
All items are made to order, unless specified.
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Please allow for a lead time of 3-4 weeks for me to work on your pieces.
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Orders will be shipped within 3-5 business days upon order confirmation if the item is in stock.
All of the pieces are handmade, so no two pieces are the same and may differ slightly from the product photos. I will do my best to achieve symmetry and balance, and will not send out a piece that I am happy with.
SHIPPING POLICY
All rates stated on this page are in SGD (Singapore Dollars).
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For shipping within Singapore*:
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Registered (with tracking): $3.50 (3-5 business days); FREE for orders above $80.00
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For international delivery^:
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International registered (with tracking): $14.00 (14-28 business days); FREE for orders above $150.00
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Please ensure your delivery address is correct, complete and up to date. Additional shipping costs for re-shipment of items will be borne by you if the address provided is incorrect or incomplete. This store will not be liable for parcels that are lost in transit.
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*items are delivered directly to letterbox via Singapore Post's SmartPac delivery. Tracking information will be sent to you once the item has been shipped. Track shipment here.
^only to countries serviced by Singapore Post. Tracking information will be sent to you once the item has been shipped. Follow its journey through Singapore Post. Please allow for additional delays due to COVID-19. I will frequently check SingPost's International Postal Services Updates page for any updates.
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RETURNS & EXCHANGE POLICY
Due to hygiene reasons, all goods sold are non-returnable or exchangeable.
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Should you receive an incorrect or damaged item, please get in touch with me within 3 calendar days of receiving your item(s) with your order number and photographs of the item(s).
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Depending on material availability, incorrect or damaged items will be replaced (with no additional shipping costs incurred). If the item cannot be replaced, a refund will be given.